Barclays removes ATM withdrawal charges

Wednesday, March 23, 2011

By ALEX NJOVU

BARCLAYS Bank has stopped charging fees when its customers withdraw money using automated teller machines (ATM).
Managing director Saviour Chibiya announced the development on March 22 during a media breakfast at
Greek Olive club in Kitwe.
“We have decided to stop charging our customers when they are withdrawing their monies using ATMs.
Our customers will now be withdrawing their money using ATMs for free starting next month,” Mr Chibiya said.
He said the bank was merely responding to the cries of customers who requested the bank to consider waiving the service charges.
“We are a listening bank and what we have done is respond to our customers who talked to us questioning why we can’t stop charging them when they are withdrawing their money from ATMs.
As Barclays Bank we believe that we have led the way and we expect other banks in Zambia to do the same,” he said.
Mr Chibiya said the bank is investing heavily in technology, a move aimed at improving its services.
He said the bank will continue working with its customers in meeting their needs and is committed to modernising its operations.
“We have the largest network countrywide, we have 55 branches countrywide.
We have increased our sales terminal points to about 1,100 countrywide,” he said.
Mr Chibiya also said the Copperbelt Province plays an important role in the economic development of the country and will continue driving Zambia’s economy for many years.
He, however, said that his bank believes there is need to diversify the economy and called on other sectors to rise to the challenge.
Mr Chibiya said the bank is taking its services closer to the people and it will continue rolling its new services to the public.
“We will continue implementing policies that are aimed at improving our operations. We are investing in infrastructure and will continue doing what is best for our customers,” he said.